Minglong Li

Enhancing hospitality experience with service robots: the mediating role of rapport building

Hailian Qiu, Minglong Li, Boyang Shu et al. · Journal of Hospitality Marketing & Management · 2019 · 376 citations

The impact of AI-enabled service attributes on service hospitableness: the role of employee physical and psychological workload

Hailian Qiu, Minglong Li, Billy Bai et al. · International Journal of Contemporary Hospitality Management · 2022 · 120 citations

Artificial Intelligence, Customer Satisfaction, Service Hospitableness +25

Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic

Minglong Li, Dexiang Yin, Hailian Qiu et al. · Journal of Hospitality Marketing & Management · 2021 · 106 citations

Artificial Intelligence, Customer Satisfaction, Customer Experience +21

Linking customer-employee exchange and employee innovative behavior

Minglong Li, Cathy H.C. Hsu · International Journal of Hospitality Management · 2016 · 98 citations · Full text

Employee Involvement, Customer Satisfaction, Organizational Communication +8

Do customers exhibit engagement behaviors in AI environments? The role of psychological benefits and technology readiness

Dexiang Yin, Minglong Li, Hailian Qiu · Tourism Management · 2023 · 82 citations

Customer Satisfaction, Consumer Research, Ai Adoption +17