Mohd Shoki Md Ariff

E-Service Quality Dimensions and Their Effects on E-Customer Satisfaction in Internet Banking Services

Farnaz Beheshti Zavareh, Mohd Shoki Md Ariff, Ahmad Jusoh et al. · Procedia - Social and Behavioral Sciences · 2012 · 160 citations · Full text

Customer Satisfaction, Online Customer Behavior, Online Banking +15

Consumer Perceived Risk, Attitude and Online Shopping Behaviour; Empirical Evidence from Malaysia

Mohd Shoki Md Ariff, Michele Sylvester, Norhayati Zakuan et al. · IOP Conference Series Materials Science and Engineering · 2014 · 129 citations · Full text

Customer Satisfaction, Consumer Uncertainty, Behavioral Decision Making +23

The Impacts of Service Quality and Customer Satisfaction on Customer Loyalty in Internet Banking

Mohd Shoki Md Ariff, Leong Ooi Yun, Norhayati Zakuan et al. · Procedia - Social and Behavioral Sciences · 2013 · 110 citations · Full text

E-Service Quality, E-Satisfaction and E-Loyalty of Online Shoppers in Business to Consumer Market; Evidence form Malaysia

Ong Soo Ting, Mohd Shoki Md Ariff, Norhayati Zakuan et al. · IOP Conference Series Materials Science and Engineering · 2016 · 93 citations · Full text

Customer Satisfaction, E-commerce, Consumer Research +20

The Effects of Computer Self-Efficacy and Technology Acceptance Model on Behavioral Intention in Internet Banking Systems

Mohd Shoki Md Ariff, Sheng Yeow, Norhayati Zakuan et al. · Procedia - Social and Behavioral Sciences · 2012 · 84 citations · Full text