Norhayati Zakuan

The mediating effect of green innovation on the relationship between green supply chain management and environmental performance

Noor Aslinda Abu Seman, Kannan Govindan, Abbas Mardani et al. · Journal of Cleaner Production · 2019 · 541 citations

Environmental Performance, Management, Business +8

State-of-the-art Green HRM System: sustainability in the sports center in Malaysia using a multi-methods approach and opportunities for future research

Hamed Gholami, Ghasem Rezaei, Muhamad Zameri Mat Saman et al. · Journal of Cleaner Production · 2016 · 208 citations

Engineering, Sports Center, Sustainable Practice +11

E-Service Quality Dimensions and Their Effects on E-Customer Satisfaction in Internet Banking Services

Farnaz Beheshti Zavareh, Mohd Shoki Md Ariff, Ahmad Jusoh et al. · Procedia - Social and Behavioral Sciences · 2012 · 160 citations · Full text

Customer Satisfaction, Online Customer Behavior, Online Banking +15

Proposed relationship of TQM and organisational performance using structured equation modelling

Norhayati Zakuan, Sha’ri Mohd Yusof, Tritos Laosirihongthong et al. · Total Quality Management & Business Excellence · 2010 · 143 citations

Total Quality Management, Customer Satisfaction, Organizational Characteristic +19

Consumer Perceived Risk, Attitude and Online Shopping Behaviour; Empirical Evidence from Malaysia

Mohd Shoki Md Ariff, Michele Sylvester, Norhayati Zakuan et al. · IOP Conference Series Materials Science and Engineering · 2014 · 129 citations · Full text

Customer Satisfaction, Consumer Uncertainty, Behavioral Decision Making +23