Concepedia

Ong Soo Ting

OS

2

Publications

104

Citations

2

H-Index

2016

Active since

Affiliations

University of Technology Malaysia(Current)

Ong Soo Ting is an author at University of Technology Malaysia specializing in interactive marketing, marketing strategy, and business.

Top concepts

BusinessMarketingManagementService QualityConsumer ResearchMarketing StrategyCustomer SatisfactionInteractive MarketingE-businessE-commerce

Publications per year

2016–2016

2

Publications

2

E-Service Quality, E-Satisfaction and E-Loyalty of Online Shoppers in Business to Consumer Market; Evidence form Malaysia

Ong Soo Ting, Mohd Shoki Md Ariff, Norhayati Zakuan et al. · IOP Conference Series Materials Science and Engineering · 2016 · 93 citations · Full text

Customer Satisfaction, E-commerce, Consumer Research +20

Relationship Between e-Service Quality, e-Satisfaction and e-Loyalty in B2C e-Commerce

Ong Soo Ting, Mohd Shoki Md Ariff, Norhayati Zakuan et al. · Advanced Science Engineering and Medicine · 2016 · 11 citations

Customer Satisfaction, Online Customer Behavior, Business-to-business Research +11

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