Yuan Zhou

Does higher education service quality effect student satisfaction, image and loyalty?

Faizan Ali, Yuan Zhou, Kashif Hussain et al. · Quality Assurance in Education · 2016 · 339 citations

Customer Satisfaction, Hedperf Scale, Service Quality +14

Workplace mistreatment in the hospitality and tourism industry: A systematic literature review and future research suggestions

Yuan Zhou, Trishna G. Mistry, Woo Gon Kim et al. · Journal of Hospitality and Tourism Management · 2021 · 53 citations

Hospitality Human Resources, Systematic Literature Review, Employee Attitude +10

Towards a Conceptual Framework of Tourists' Destination Knowledge and Loyalty

Xiang Li, James F. Petrick, Yuan Zhou · Journal of Quality Assurance in Hospitality & Tourism · 2008 · 42 citations

Customer Satisfaction, Culture, Destination Knowledge +12

Factors affecting online community commitment in China: a conceptual framework

Yuan Zhou, Muslim Amin · Journal of Technology Management in China · 2014 · 26 citations

Online Communication, Online Communities, Social Influence +24

Commitment is an act, not a word: Examining members’ commitment to travel-related online communities

Yuan Zhou, Katerina Berezina, Wu Hui et al. · International Journal of Hospitality Management · 2020 · 24 citations

Social Identity, Social Media, Community Engagement +10