Anne M. Smith - Concepedia

Author

Anne M. Smith

Also Known As

A SMITH, A. Smith, A.G.A. Smith, Alexandrea G. Smith, Anne M Smith, Anne M. J. Smith, Anne M. Smith, Anne M.J. Smith, Anne MJ Smith, Anne Smith

114

Publications

1.9K

Citations

H-Index

159

Concepts

All Affiliations

University of Glasgow Glasgow Caledonian University The Open University Manchester School of Architecture Baylor College of Medicine

About

Anne M. Smith is an author at University of Glasgow specializing in management, business, and marketing.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	15	19	1.2K
2	Education	6	6	173
3	Engineering	3	3	277
4	Arts	1	1	44
5	Health Sciences	1	1	14

Anne M. Smith

Publications

1.7K

Citations

H-Index

Page 1

	Year	Citations
The value co-destruction process: a customer resource perspective Anne M. Smith European Journal of Marketing Customer ExperienceCustomer SatisfactionValue TheoryConsumer ResearchValue Engineering	2013	270
Modelling bank customer satisfaction through mediation of attitudes towards human and automated banking Luiz Moutinho, Anne M. Smith International Journal of Bank Marketing Customer SatisfactionConsumer ResearchBank Customer AttitudesBank CustomersSatisfaction Linkage	2000	183
Measuring service quality: Is SERVQUAL now redundant? Anne M. Smith Journal of Marketing Management Customer SatisfactionEngineeringHealth Care EnvironmentPsm PerformanceService Excellence	1995	143
Environmentally responsible behaviour in the workplace: An internal social marketing approach Anne M. Smith, Terry O’Sullivan Journal of Marketing Management	2012	119
Measuring cross‐cultural service quality Anne M. Smith, Nina Reynolds International Marketing Review Cross-cultural MarketingInternational MarketingService ExcellenceCross‐national Response BiasService Quality	2002	113
New service development: a stakeholder perspective Anne M. Smith, Moira Fischbacher European Journal of Marketing OrganizationsService InnovationServices ManagementStakeholder AnalysisManagement	2005	94
New Service Development: From Panoramas to Precision Anne M. Smith, Moira Fischbacher, Francis A. Wilson European Management Journal EngineeringData ScienceService InterfaceInformation ManagementNew Service Development	2007	93
Some Problems When Adopting Churchill's Paradigm for the Development of Service Quality Measurement Scales Anne M. Smith Journal of Business Research ReliabilityTotal Quality ManagementCustomer SatisfactionAdopting ChurchillService Quality	1999	82
Entrepreneurship in vocational education Adriano Stadler, Anne M. Smith Industry and Higher Education Teacher EducationEntrepreneurial InnovationEntrepreneurial PhenomenonVocational TeachingVocational Entrepreneurship Education	2017	57
Customer Care in Financial Service Organisations Anne M. Smith, Barbara R. Lewis International Journal of Bank Marketing NursingCustomer SatisfactionCustomer ExperienceService QualityService Research	1989	52

Page 1