Concepedia

Anne M. Smith

AM

34

Publications

1.7K

Citations

19

H-Index

1962

Active since

Affiliations

University of Glasgow(Current)

Glasgow Caledonian University

The Open University

Manchester School of Architecture

Baylor College of Medicine

Anne M. Smith is an author at University of Glasgow specializing in management, business, and marketing.

Top concepts

ManagementBusinessMarketingService QualityCustomer SatisfactionConsumer ResearchHospitality MarketingEducationConsumer BehaviorHospitality Industry

Publications per year

1962–2024

34

Publications

34

The value co-destruction process: a customer resource perspective

Anne M. Smith · European Journal of Marketing · 2013 · 270 citations

Customer Experience, Customer Satisfaction, Value Theory +19

Modelling bank customer satisfaction through mediation of attitudes towards human and automated banking

Luiz Moutinho, Anne M. Smith · International Journal of Bank Marketing · 2000 · 183 citations

Customer Satisfaction, Consumer Research, Bank Customer Attitudes +17

Measuring service quality: Is SERVQUAL now redundant?

Anne M. Smith · Journal of Marketing Management · 1995 · 143 citations

Customer Satisfaction, Engineering, Health Care Environment +19

Environmentally responsible behaviour in the workplace: An internal social marketing approach

Anne M. Smith, Terry O’Sullivan · Journal of Marketing Management · 2012 · 119 citations

Measuring cross‐cultural service quality

Anne M. Smith, Nina Reynolds · International Marketing Review · 2002 · 113 citations

Cross-cultural Marketing, International Marketing, Service Excellence +21

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