Nandan Prabhu

Building customer loyalty in retail banking: a serial-mediation approach

Pallavi R. Kamath, Yogesh P. Pai, Nandan Prabhu · International Journal of Bank Marketing · 2019 · 79 citations

Customer Experience, Customer Satisfaction, Consumer Research +16

Corporate social responsibility and cost of capital: The moderating role of policy intervention

Krishna Prasad, Satish Kumar, Shridev Devji et al. · Research in International Business and Finance · 2022 · 73 citations

Business, Corporate Finance, Corporate Responsibility +10

Customer Acceptance of Use of Artificial Intelligence in Hospitality Services: An Indian Hospitality Sector Perspective

Badrinarayan Srirangam Ramaprasad, Manan Chakraborty, Nandan Prabhu et al. · Global Business Review · 2020 · 69 citations · Full text

Artificial Intelligence, Customer Satisfaction, Indian Hospitality Sector +22

Determinants of recovery satisfaction and service loyalty: the differing effects of service recovery system and service recovery performance

Pallavi R. Kamath, Yogesh P. Pai, Nandan Prabhu · Journal of Service Theory and Practice · 2020 · 22 citations

Customer Satisfaction, Service Quality, Service Loyalty +14

Is knowledge hiding in higher education a political phenomenon? An explanatory sequential approach to explore non-linear and three-way interaction effects

Roopa Modem, Sethumadhavan Lakshminarayanan, Murugan Pattusamy et al. · Journal of Knowledge Management · 2022 · 22 citations

Education, Political Behavior, Communication +20