Yogesh P. Pai

Building customer loyalty in retail banking: a serial-mediation approach

Pallavi R. Kamath, Yogesh P. Pai, Nandan Prabhu · International Journal of Bank Marketing · 2019 · 79 citations

Customer Experience, Customer Satisfaction, Consumer Research +16

Measuring patient-perceived hospital service quality: a conceptual framework

Yogesh P. Pai, Satyanarayana T Chary · International Journal of Health Care Quality Assurance · 2016 · 45 citations

Total Quality Management, Customer Satisfaction, Quality Of Life +19

End-user satisfaction of technology-enabled assessment in higher education: A coping theory perspective

Rajasekharan Pillai, Pallavi Upadhyaya, Ashish Viswanath Prakash et al. · Education and Information Technologies · 2021 · 32 citations · Full text

E-learning, Educational Psychology, Education +22

Competency need assessment: a gap analytic approach

Sethumadhavan Lakshminarayanan, Yogesh P. Pai, Badrinarayan Srirangam Ramaprasad · Industrial and Commercial Training · 2016 · 26 citations

Self-management Competencies, Organizational Characteristic, Project Management +21

Determinants of recovery satisfaction and service loyalty: the differing effects of service recovery system and service recovery performance

Pallavi R. Kamath, Yogesh P. Pai, Nandan Prabhu · Journal of Service Theory and Practice · 2020 · 22 citations

Customer Satisfaction, Service Quality, Service Loyalty +14