Concepedia

Sara Leroi‐Werelds

SL

11

Publications

1.5K

Citations

11

H-Index

2013

Active since

Affiliations

Hasselt University(Current)

Florida State University

Sara Leroi‐Werelds is an author at Hasselt University specializing in management, business, and customer satisfaction.

Top concepts

ManagementBusinessCustomer SatisfactionMarketingConsumer ResearchEngineeringValue TheoryService QualityConsumer BehaviorMarketing Insights

Publications per year

2013–2023

11

Publications

11

Bootstrapping and PLS-SEM: A step-by-step guide to get more out of your bootstrap results

Sandra Streukens, Sara Leroi‐Werelds · European Management Journal · 2016 · 955 citations

Bootstrap Resampling, Engineering, Information Retrieval +8

Assessing the value of commonly used methods for measuring customer value: a multi-setting empirical study

Sara Leroi‐Werelds, Sandra Streukens, Michael K. Brady et al. · Journal of the Academy of Marketing Science · 2013 · 215 citations

Marketing Analytics, Customer Satisfaction, Customer Experience +10

An update on customer value: state of the art, revised typology, and research agenda

Sara Leroi‐Werelds · Journal of service management · 2019 · 133 citations

Customer Experience, Customer Satisfaction, Value Theory +19

The impact of customer value types on customer outcomes for different retail formats

Kim Willems, Sara Leroi‐Werelds, Gilbert Swinnen · Journal of service management · 2016 · 47 citations

Customer Experience, Customer Satisfaction, Consumer Uncertainty +22

Institutional types and institutional change in healthcare ecosystems

Oana Pop, Sara Leroi‐Werelds, Nadine Roijakkers et al. · Journal of service management · 2018 · 42 citations

Bureaucracy, Service Ecosystem, Public Policy +11

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