Julia M. Jonas

Innovation in service ecosystems—Breaking, making, and maintaining institutionalized rules of resource integration

Kaisa Koskela-Huotari, Bo Edvardsson, Julia M. Jonas et al. · Journal of Business Research · 2016 · 330 citations

Organizational Systems, Innovation Adoption, Service Innovation +13

Stakeholder engagement in intra- and inter-organizational innovation

Julia M. Jonas, Julian Boha, David Sörhammar et al. · Journal of service management · 2018 · 70 citations · Full text

Service Innovation, Innovation Adoption, Education +19

Digital Transformation in Service Management

Martin Matzner, Marion Büttgen, Haluk Demirkan et al. · Journal of Service Management Research · 2018 · 62 citations · Full text

Digital Business, Business Operations, Service Innovation +15

Organizing actor Engagement: A platform perspective

Lorena Blasco‐Arcas, Matthew Alexander, David Sörhammar et al. · Journal of Business Research · 2020 · 60 citations · Full text

Actor Engagement, Organizational Communication, Public Engagement +8

Frontline Employees' Acceptance of and Resistance to Service Robots in Stationary Retail - An Exploratory Interview Study

Patrick Meyer, Julia M. Jonas, Angela Roth · Journal of Service Management Research · 2020 · 50 citations · Full text

Customer Satisfaction, New Technologies, Engineering +24