Concepedia

Neale Slack

NS

Statistics

Publications

13

Citations

783

H-Index

12

Active since

2017

Affiliations

University of the South Pacific(Current)

Fiji National University

Neale Slack is an author at University of the South Pacific specializing in management, marketing, and consumer research.

Top concepts

ManagementMarketingConsumer ResearchBusinessCustomer SatisfactionConsumer BehaviorService QualityHospitality ManagementBehavioral Decision MakingHealth

Publications per year

2017–2023

13

Publications

13

The effect of supermarket service quality dimensions and customer satisfaction on customer loyalty and disloyalty dimensions

Neale Slack, Gurmeet Singh, Shavneet Sharma · International Journal of Quality and Service Sciences · 2020 · 131 citations

Customer Experience, Customer Satisfaction, Disloyalty Dimensions +11

Influence of fast-food restaurant service quality and its dimensions on customer perceived value, satisfaction and behavioural intentions

Neale Slack, Gurmeet Singh, Jazbeen Ali et al. · British Food Journal · 2020 · 129 citations

Customer Satisfaction, Service Quality, Service Research +14

The effect of service quality on customer satisfaction and loyalty and the mediating role of customer satisfaction

Neale Slack, Gurmeet Singh · The TQM Journal · 2020 · 121 citations

Total Quality Management, Customer Satisfaction, Mediating Role +11

Impact of perceived value on the satisfaction of supermarket customers: developing country perspective

Neale Slack, Gurmeet Singh, Shavneet Sharma · International Journal of Retail & Distribution Management · 2020 · 119 citations

Customer Experience, Customer Satisfaction, Functional Value +14

Antecedents involved in developing fast-food restaurant customer loyalty

Gurmeet Singh, Neale Slack, Shavneet Sharma et al. · The TQM Journal · 2021 · 93 citations

Customer Satisfaction, Service Quality, Service Research +14

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