Concepedia

Johan Parmler

JP

Statistics

Publications

4

Citations

152

H-Index

4

Active since

2006

Affiliations

Stockholm School of Economics(Current)

Johan Parmler is an author at Stockholm School of Economics specializing in business, customer satisfaction, and marketing.

Top concepts

BusinessMarketingManagementConsumer ResearchCustomer SatisfactionFinanceService QualityConsumer BehaviorBusiness AnalyticsPerformance Measurement

Publications per year

2006–2019

4

Publications

4

Important drivers for customer satisfaction – from <u>product</u> focus to image and service quality

Jacob Hallencreutz, Johan Parmler · Total Quality Management & Business Excellence · 2019 · 68 citations

Customer Experience, Customer Satisfaction, Important Drivers +18

SEM-based customer satisfaction measurement: On multicollinearity and robust PLS estimation

Anders Westlund, Mari Källström, Johan Parmler · Total Quality Management & Business Excellence · 2008 · 33 citations

Total Quality Management, Customer Satisfaction, Firm Performance +19

Bilateral trade flows and exchange rate sensitivity: Evidence from likelihood-based panel cointegration

Manuchehr Irandoust, Kristin Ekblad, Johan Parmler · Economic Systems · 2006 · 29 citations

Economics, International Finance, Trade +10

Customer perception measures driving financial performance: theoretical and empirical work for a large decentralized banking group

Jan Eklöf, Katerina Hellström, Aleksandra Malova et al. · Measuring Business Excellence · 2017 · 22 citations

Customer Satisfaction, Consumer Research, Business Analytics +19

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