Concepedia

Gary K. Rhoads

GK

14

Publications

2.6K

Citations

13

H-Index

1990

Active since

Affiliations

Case Western Reserve University(Current)

Brigham Young University

Idaho State University

Erasmus University Rotterdam

College of Business Administration

Gary K. Rhoads is an author at Case Western Reserve University specializing in management, business, and marketing.

Top concepts

ManagementBusinessMarketingOrganizational BehaviorHuman ResourcesOrganizational PsychologyConsumer ResearchStrategic ManagementCustomer SatisfactionPsychology

Publications per year

1990–2012

14

Publications

14

Behavioral and Psychological Consequences of Boundary Spanning Burnout for Customer Service Representatives

Jagdip Singh, Jerry R. Goolsby, Gary K. Rhoads · Journal of Marketing Research · 1994 · 619 citations

Do Organizational Practices Matter in Role Stress Processes? A Study of Direct and Moderating Effects for Marketing-Oriented Boundary Spanners

Jagdip Singh, Willem Verbeke, Gary K. Rhoads · Journal of Marketing · 1996 · 435 citations · Full text

Role Stressors, Customer Satisfaction, Organizational Issue +19

Antecedents and Consequences of Burnout in Accounting: Beyond the Role Stress Model

Timothy J. Fogarty, Jagdip Singh, Gary K. Rhoads et al. · 1997 · 319 citations

Job Satisfaction, Work Attitude, Role Stress Model +14

Behavioral and Psychological Consequences of Boundary Spanning Burnout for Customer Service Representatives

Jagdip Singh, Jerry R. Goolsby, Gary K. Rhoads · Journal of Marketing Research · 1994 · 303 citations

Customer Satisfaction, Psychological Consequences, Consumer Research +20

Boundary Role Ambiguity in Marketing-Oriented Positions: A Multidimensional, Multifaceted Operationalization

Jagdip Singh, Gary K. Rhoads · Journal of Marketing Research · 1991 · 278 citations

Boundary Role Phenomenon, Competitive Advantage, Barrier To Entry +16

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