1
Publications
10
Citations
1
H-Index
2016
Active since
Affiliations
Alex Fabiano Duarte is an author at Pontifícia Universidade Católica do Paraná specializing in business, service quality, and customer satisfaction.
Top concepts
FintechBusinessMarketingManagementService QualityMarketing StrategyService InnovationStrategic ManagementCustomer SatisfactionOrganizational Behavior
Publications per year
2016–2016
1
1
Evaluating credit union members’ perception of service quality through service innovation
Alex Fabiano Duarte, Vilmar Rodrigues Moreira, Alex Antônio Ferraresi et al. · RAI revista de administração e inovação · 2016 · 10 citations · Full text
Total Quality Management, Customer Satisfaction, Fintech +15
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