Concepedia

Michael L. Kasavana

ML

8

Publications

609

Citations

8

H-Index

1990

Active since

Affiliations

Michigan State University(Current)

Michael L. Kasavana is an author at Michigan State University specializing in business, management, and customer satisfaction.

Top concepts

BusinessManagementCustomer SatisfactionMarketingInteractive MarketingHospitality ManagementHospitalityHospitality IndustryTechnologyCommunication

Publications per year

1990–2011

8

Publications

8

Online social networking: redefining the human web

Michael L. Kasavana, Khaldoon Nusair, Katherine Teodosic · Journal of Hospitality and Tourism Technology · 2010 · 191 citations · Full text

Customer Satisfaction, Digital Marketing, Social Technologies +26

The Impact of Technology Amenities on Hotel Guest Overall Satisfaction

Cihan Çobanoğlu, Katerina Berezina, Michael L. Kasavana et al. · Journal of Quality Assurance in Hospitality & Tourism · 2011 · 104 citations

The Impact of Information Technology on Future Management of Lodging Operations: A Delphi Study to Predict Key Technological Events in 2007 and 2027

Arjun Singh, Michael L. Kasavana · Tourism and Hospitality Research · 2005 · 87 citations

Customer Satisfaction, Business Intelligence, Hospitality +21

The Productivity Paradox of Hotel-Industry Technology

Julie Smith David, Severin V. Grabski, Michael L. Kasavana · Cornell Hotel and Restaurant Administration Quarterly · 1996 · 83 citations

Customer Satisfaction, Hospitality Revenue Management, Education +18

Michael L. Kasavana, Bonnie J. Knutson, Steven J. Polonowski · Journal of Hospitality & Leisure Marketing · 1998 · 60 citations

Marketing, Customer Satisfaction, Online Customer Behavior +15

Rows per page

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