Concepedia

Heiko F. Holz

HF

2

Publications

176

Citations

2

H-Index

2021

Active since

Affiliations

RWTH Aachen University(Current)

Heiko F. Holz is an author at RWTH Aachen University specializing in communication, customer satisfaction, and user experience.

Top concepts

ManagementCommunicationUser ExperienceCustomer SatisfactionArtsBusinessRoboticsMarketingEngineeringCustomer Journey

Publications per year

2021–2023

2

Publications

2

“My colleague is a robot” – exploring frontline employees' willingness to work with collaborative service robots

Stefanie Paluch, Sven Tuzovic, Heiko F. Holz et al. · Journal of service management · 2021 · 155 citations

Customer Satisfaction, Engineering, Socially Assistive Robot +23

Eliminating customer experience pain points in complex customer journeys through smart service solutions

Heiko F. Holz, Marc Becker, Markus Blut et al. · Psychology and Marketing · 2023 · 21 citations · Full text

Complex Customer Journeys, Customer Satisfaction, Customer Experience +22

Rows per page

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