Statistics
Publications
10
Citations
239
H-Index
10
Active since
2011
B.M. Purwanto is an author at Universitas Gadjah Mada specializing in management, psychology, and business.
Publications per year
2011–2024
10
10
Jeanne Ellyawati, B.M. Purwanto, Basu Swastha Dharmmesta · Journal of Service Science (JSS) · 2012 · 26 citations · Full text
Customer Satisfaction, Service Quality, Service Recovery +13
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