Li‐Wei Wu

Satisfaction, inertia, and customer loyalty in the varying levels of the zone of tolerance and alternative attractiveness

Li‐Wei Wu · Journal of Services Marketing · 2011 · 135 citations

Customer Satisfaction, Alternative Attractiveness, Behavioral Sciences +14

Customer retention and cross-buying in the banking industry: An integration of service attributes, satisfaction and trust

Tsung-Chi Liu, Li‐Wei Wu · Journal of Financial Services Marketing · 2007 · 135 citations

Customer Experience, Customer Satisfaction, Banking Industry +9

Customer loyalty and the role of relationship length

Chung‐Yu Wang, Li‐Wei Wu · Managing Service Quality · 2012 · 110 citations

Relationship Marketing, Customer Satisfaction, Customer Value +13

Influencers on Social Media as References: Understanding the Importance of Parasocial Relationships

Bo-chiuan Su, Li‐Wei Wu, Yevvon-Yi-Chi Chang et al. · Sustainability · 2021 · 81 citations · Full text

Consumer Research, Social Influence, Communication +22

Knowledge sharing and knowledge effectiveness: learning orientation and co-production in the contingency model of tacit knowledge

Li‐Wei Wu, Jwu‐Rong Lin · Journal of Business and Industrial Marketing · 2013 · 69 citations

Knowledge Management Strategy, Knowledge Exchange, Organizational Systems +14