Concepedia

Michael Mba Allan

MM

Statistics

Publications

4

Citations

130

H-Index

4

Active since

2016

Affiliations

Central University(Current)

University of Professional Studies

Michael Mba Allan is an author at Central University specializing in customer satisfaction, tourism, and business.

Top concepts

TourismBusinessMarketingManagementHospitalityService QualityCustomer ServiceCustomer SatisfactionHospitality MarketingHospitality Management

Publications per year

2016–2024

4

Publications

4

Service Quality and Customer Loyalty in Ghana’s Hotel Industry: The Mediation Effects of Satisfaction and Delight

Peter Anabila, Leeford Edem Kojo Ameyibor, Michael Mba Allan et al. · Journal of Quality Assurance in Hospitality & Tourism · 2021 · 74 citations

Customer Satisfaction, Service Quality, Service Research +14

Market orientation: a key to survival and competitive advantage in Ghana’s private universities

Peter Anabila, Adelaide Naa Amerley Kastner, Cynthia A. Bulley et al. · Journal of Marketing for HIGHER EDUCATION · 2019 · 25 citations

The Relationship between Service Quality and Customer Satisfaction and Retention in Ghana's Luxury Hotels

Michael Mba Allan · IUP Journal of Marketing Management · 2016 · 20 citations

Customer Satisfaction, Services Management, Hospitality +19

E-commerce adoption among entrepreneurial firms in Sub-Saharan Africa

Peter Anabila, Desmond Kwadjo Kumi, Leeford Edem Kojo Ameyibor et al. · Journal of Small Business and Enterprise Development · 2024 · 11 citations

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