Concepedia

Hendrick Serrie

HS

6

Publications

214

Citations

6

H-Index

1992

Active since

Affiliations

Eckerd College(Current)

Hendrick Serrie is an author at Eckerd College specializing in culture, cross-cultural communication, and cross-cultural management.

Top concepts

CultureManagementCultural DiversityCross-cultural ManagementCross-cultural CommunicationBusinessEducationCultural CompetenceArtsHuman Resources

Publications per year

1992–2007

6

Publications

6

The effect of intercultural sensitivity on employee performance in cross‐cultural service encounters

Steve Sizoo, Richard E. Plank, Wilfried Iskat et al. · Journal of Services Marketing · 2005 · 122 citations

Customer Satisfaction, Cross-cultural Marketing, Business Culture +28

Cross-Cultural Service Encounters in the Hospitality Industry and the Effect of Intercultural Sensitivity on Employee Performance

Steve Sizoo, Wilfried Iskat, Richard E. Plank et al. · International Journal of Hospitality & Tourism Administration · 2004 · 37 citations

Customer Satisfaction, Hospitality, Human Resource Management +22

Revisiting a Theory-Supported Approach to Teaching Cross-Cultural Management Skills

Steve Sizoo, Hendrick Serrie, Morris Shapero · Journal of Teaching in International Business · 2007 · 21 citations

Cross-cultural Communication, Culture, International Management +15

Developing Cross-Cultural Skills of International Business Students: An Experiment.

Steve Sizoo, Hendrick Serrie · Journal of instructional psychology · 2004 · 13 citations

Cross-cultural Communication, Culture, International Management +14

Teaching Cross-Cultural Management Skills

Hendrick Serrie · Journal of Teaching in International Business · 1992 · 11 citations

Cross-cultural Communication, Culture, International Management +13

Rows per page

1–5 of 6