Concepedia

Steve Sizoo

SS

12

Publications

322

Citations

12

H-Index

2003

Active since

Affiliations

Eckerd College(Current)

Steve Sizoo is an author at Eckerd College specializing in management, business, and education.

Top concepts

ManagementBusinessCultureEducationCultural DiversityCross-cultural ManagementCross-cultural CommunicationArtsCross-cultural StudiesOrganizational Behavior

Publications per year

2003–2008

12

Publications

12

The effect of intercultural sensitivity on employee performance in cross‐cultural service encounters

Steve Sizoo, Richard E. Plank, Wilfried Iskat et al. · Journal of Services Marketing · 2005 · 122 citations

Customer Satisfaction, Cross-cultural Marketing, Business Culture +28

Cross-Cultural Service Encounters in the Hospitality Industry and the Effect of Intercultural Sensitivity on Employee Performance

Steve Sizoo, Wilfried Iskat, Richard E. Plank et al. · International Journal of Hospitality & Tourism Administration · 2004 · 37 citations

Customer Satisfaction, Hospitality, Human Resource Management +22

Factor Structure Of Deterrents To Adult Participation In Higher Education

Naveen Malhotra, Morris Shapero, Steve Sizoo et al. · Journal of College Teaching & Learning (TLC) · 2007 · 21 citations · Full text

Postsecondary Education, Education, Social Stratification +18

Revisiting a Theory-Supported Approach to Teaching Cross-Cultural Management Skills

Steve Sizoo, Hendrick Serrie, Morris Shapero · Journal of Teaching in International Business · 2007 · 21 citations

Cross-cultural Communication, Culture, International Management +15

Analysis of Employee Performance during Cross-cultural Service Encounters at Luxury Hotels in Hawaii, London and Florida

Steve Sizoo · Asia Pacific Journal of Tourism Research · 2008 · 20 citations

Customer Satisfaction, Tourism Management, Business Culture +30

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