Concepedia

Wilfried Iskat

WI

3

Publications

177

Citations

3

H-Index

2004

Active since

Affiliations

Eckerd College(Current)

Wilfried Iskat is an author at Eckerd College specializing in management, customer satisfaction, and cross-cultural communication.

Top concepts

ManagementArtsCultureTourismBusinessHuman ResourcesCultural DiversityHospitality IndustryCustomer SatisfactionHospitality Marketing

Publications per year

2004–2005

3

Publications

3

The effect of intercultural sensitivity on employee performance in cross‐cultural service encounters

Steve Sizoo, Richard E. Plank, Wilfried Iskat et al. · Journal of Services Marketing · 2005 · 122 citations

Customer Satisfaction, Cross-cultural Marketing, Business Culture +28

Cross-Cultural Service Encounters in the Hospitality Industry and the Effect of Intercultural Sensitivity on Employee Performance

Steve Sizoo, Wilfried Iskat, Richard E. Plank et al. · International Journal of Hospitality & Tourism Administration · 2004 · 37 citations

Customer Satisfaction, Hospitality, Human Resource Management +22

Measuring and Developing the Learning Strategies of Adult Career and Vocational Education Students.

Steve Sizoo, Jerrome F. Agrusa, Wilfried Iskat · 2005 · 18 citations

Vocational Development, Work-integrated Learning, Education +21

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