Lélis Balestrin Espartel

Perceived risk and intention to use internet banking

Daiane Lampugnani Marafon, Kenny Basso, Lélis Balestrin Espartel et al. · International Journal of Bank Marketing · 2018 · 90 citations

Risk Acceptance, Customer Satisfaction, Consumer Uncertainty +21

The effects of store environment elements on customer-to-customer interactions involving older shoppers

Joana Boesche Tomazelli, Patrícia Liebesny Broilo, Lélis Balestrin Espartel et al. · Journal of Services Marketing · 2017 · 48 citations

Environment Elements, Customer Satisfaction, Customer Experience +19

Pre-purchase information search: too many sources to choose

Patrícia Liebesny Broilo, Lélis Balestrin Espartel, Kenny Basso · Journal of Research in Interactive Marketing · 2016 · 35 citations

Consumer Uncertainty, Digital Marketing, Information Seeking +20

Young children’s influence on family consumer behavior

Kátia Eloisa Bertol, Patrícia Liebesny Broilo, Lélis Balestrin Espartel et al. · Qualitative Market Research An International Journal · 2017 · 33 citations

Family Involvement, Consumer Study, Consumer Research +19

Consumer reactions to technology in retail: choice uncertainty and reduced perceived control in decisions assisted by recommendation agents

Simoni F. Rohden, Lélis Balestrin Espartel · Electronic Commerce Research · 2024 · 29 citations · Full text

Customer Satisfaction, Consumer Uncertainty, Behavioral Decision Making +24