7
Publications
219
Citations
7
H-Index
2000
Active since
Affiliations
Victoria Hanna is an author at The University of Melbourne specializing in business, management, and business strategy.
Top concepts
BusinessManagementBusiness StrategyMarketingStrategic ManagementStrategyGlobal StrategyHuman ResourcesIndustrial OrganizationOrganizational Behavior
Publications per year
2000–2015
7
7
Linking employee behaviour to external customer satisfaction using quality function deployment
Victoria Hanna, Chris Backhouse, N. D. Burns · Proceedings of the Institution of Mechanical Engineers Part B Journal of Engineering Manufacture · 2004 · 30 citations · Full text
Total Quality Management, Customer Satisfaction, Employee Behaviour +15
Rows per page
1–5 of 7