Concepedia

Ja‐Shen Chen

JC

Statistics

Publications

45

Citations

3.9K

H-Index

32

Active since

1998

Affiliations

Yuan Ze University(Current)

California State University, Sacramento

MingDao University

Wenzhou University

National Tsing Hua University

Ja‐Shen Chen is an author at Yuan Ze University specializing in management, business, and marketing.

Top concepts

ManagementBusinessMarketingStrategic ManagementCustomer SatisfactionInnovationBusiness StrategyConsumer ResearchInteractive MarketingService Innovation

Publications per year

1998–2025

45

Publications

45

Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing

Ja‐Shen Chen, Tran-Thien-Y Le, Devina Florence · International Journal of Retail & Distribution Management · 2021 · 373 citations

Artificial Intelligence, Customer Satisfaction, Customer Experience +24

Service Delivery Innovation

Ja‐Shen Chen, Hung Tai Tsou, Astrid Ya-Hui Huang · Journal of Service Research · 2009 · 333 citations

Customer Satisfaction, Service Innovation, Management +16

Co-production and its effects on service innovation

Ja‐Shen Chen, Hung‐Tai Tsou, Russell K.H. Ching · Industrial Marketing Management · 2011 · 267 citations

Service Innovation, Business, Business Strategy +4

How does digital technology usage benefit firm performance? Digital transformation strategy and organisational innovation as mediators

Hung‐Tai Tsou, Ja‐Shen Chen · Technology Analysis and Strategic Management · 2021 · 246 citations

Digital Business, Firm Performance, Academic Research +17

Performance effects of IT capability, service process innovation, and the mediating role of customer service

Ja‐Shen Chen, Hung‐Tai Tsou · Journal of Engineering and Technology Management · 2011 · 233 citations

Customer Satisfaction, Process Innovation, Service Innovation +11

1–5 of 45