Ja‐Shen Chen

Effects of Green Innovation on Environmental and Corporate Performance: A Stakeholder Perspective

Hua-Hung Weng, Ja‐Shen Chen, Pei-Ching Chen · Sustainability · 2015 · 591 citations · Full text

Management, Environmental Management, Strategic Management +13

Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing

Ja‐Shen Chen, Tran-Thien-Y Le, Devina Florence · International Journal of Retail & Distribution Management · 2021 · 404 citations

Business, Information Systems, Management Information Systems +17

Service Delivery Innovation

Ja‐Shen Chen, Hung Tai Tsou, Astrid Ya-Hui Huang · Journal of Service Research · 2009 · 338 citations

Management, Information Technology, Marketing +11

How does digital technology usage benefit firm performance? Digital transformation strategy and organisational innovation as mediators

Hung‐Tai Tsou, Ja‐Shen Chen · Technology Analysis and Strategic Management · 2021 · 277 citations

Business, Strategic Management, Strategy +12

Co-production and its effects on service innovation

Ja‐Shen Chen, Hung‐Tai Tsou, Russell K.H. Ching · Industrial Marketing Management · 2011 · 272 citations

Management, Innovation Management, Operations Management +12