Shane J. Schvaneveldt

Consumer evaluation perspectives of service quality: evaluation factors and two-way model of quality

Shane J. Schvaneveldt, Takao Enkawa, Masami Miyakawa · Total Quality Management · 1991 · 122 citations

Total Quality Management, Customer Satisfaction, Quality Planning +15

Affect versus Cognition in the Chain from Perceived Quality to Customer Loyalty: The Roles of Product Beliefs and Experience

Björn Frank, Boris Christian Herbas Torrico, Takao Enkawa et al. · Journal of Retailing · 2014 · 108 citations

Customer Experience, Customer Satisfaction, Product Beliefs +12

How do the success factors driving repurchase intent differ between male and female customers?

Björn Frank, Takao Enkawa, Shane J. Schvaneveldt · Journal of the Academy of Marketing Science · 2013 · 65 citations · Full text

The role of individualism vs. collectivism in the formation of repurchase intent: A cross-industry comparison of the effects of cultural and personal values

Björn Frank, Takao Enkawa, Shane J. Schvaneveldt · Journal of Economic Psychology · 2015 · 63 citations · Full text

Customer Satisfaction, Behavioral Decision Making, Business Culture +23

Understanding consumer reactions to product contamination risks after national disasters: The roles of knowledge, experience, and information sources

Björn Frank, Shane J. Schvaneveldt · Journal of Retailing and Consumer Services · 2015 · 56 citations · Full text

Engineering, Technology Hazard Expertise, Safety Science +22