Maarten Terpstra

Statistics

Publications

Citations

271

H-Index

Active since

2003

Affiliations

Wageningen University & Research(Current)

Tilburg University

Maarten Terpstra is an author at Wageningen University & Research specializing in customer satisfaction, customer satisfaction variables, and marketing.

Publications per year

2003–2013

Publications

Food storage and disposal: consumer practices and knowledge

Maarten Terpstra, L.P.A. Steenbekkers, N.C.M. de Maertelaere et al. · British Food Journal · 2005 · 138 citations

Agriculture, Food Science, Food Hygiene +16

Customer satisfaction: Cost driver or value driver? Empirical evidence from the financial services industry

Maarten Terpstra, F.H.M. Verbeeten · European Management Journal · 2013 · 86 citations

Business, Marketing, Marketing Management +15

An empirical study into the influence of customer satisfaction on customer revenues

Maarten Terpstra, Ton Kuijlen, Klaas Sijtsma · Service Industries Journal · 2011 · 18 citations

Business, Business Economics, Marketing +11

How to develop a customer satisfaction scale with optimal construct validity

Maarten Terpstra, Ton Kuijlen, Klaas Sijtsma · Quality & Quantity · 2013 · 17 citations

Education, Marketing, Marketing Management +14

The validity of domestic hygiene indicators in the scope of social and technological changes

Maarten Terpstra · International Biodeterioration & Biodegradation · 2003 · 12 citations · Full text

Management, Public Health Practice, Environmental Health +10

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