Concepedia

Ton Kuijlen

TK

Statistics

Publications

3

Citations

109

H-Index

3

Active since

2007

Affiliations

Tilburg University(Current)

Ton Kuijlen is an author at Tilburg University specializing in customer satisfaction variables, psychometrics, and customer satisfaction.

Publications per year

2007–2013

3

Publications

3

The Live or Digital Interviewer - a Comparison between CASI, CAPI and CATI with Respect to Differences in Response Behaviour

Fred Bronner, Ton Kuijlen · International Journal of Market Research · 2007 · 74 citations

, , +11

An empirical study into the influence of customer satisfaction on customer revenues

Maarten Terpstra, Ton Kuijlen, Klaas Sijtsma · Service Industries Journal · 2011 · 18 citations

, , +11

How to develop a customer satisfaction scale with optimal construct validity

Maarten Terpstra, Ton Kuijlen, Klaas Sijtsma · Quality & Quantity · 2013 · 17 citations

, , +14

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