Concepedia

David A. Cranage

DA

Statistics

Publications

30

Citations

1.8K

H-Index

21

Active since

1990

Affiliations

Pennsylvania State University(Current)

University of Tennessee at Knoxville

Bloomsburg University

Avans University of Applied Sciences

University of New Hampshire

David A. Cranage is an author at Pennsylvania State University specializing in business, consumer behavior, and hospitality management.

Publications per year

1990–2017

30

Publications

30

The impact of choice on fairness in the context of service recovery

Anna S. Mattila, David A. Cranage · Journal of Services Marketing · 2005 · 191 citations

Business, Hospitality Management, Social Psychology +13

Personalisation–privacy paradox: The effects of personalisation and privacy assurance on customer responses to travel Web sites

Chung-Hun Lee, David A. Cranage · Tourism Management · 2010 · 185 citations

Business, Marketing, Marketing Management +15

Toward Understanding Consumer Processing of Negative Online Word-of-Mouth Communication

Chung-Hun Lee, David A. Cranage · Journal of Hospitality & Tourism Research · 2012 · 185 citations

Business, Communication, Marketing +7

The role of perceived corporate social responsibility on providing healthful foods and nutrition information with health-consciousness as a moderator

Kiwon Lee, Martha T. Conklin, David A. Cranage et al. · International Journal of Hospitality Management · 2013 · 139 citations

Public Health, Health Promotion, Nutrition +13

Using self-service technology to reduce customer waiting times

Alinda Kokkinou, David A. Cranage · International Journal of Hospitality Management · 2012 · 136 citations

Business, Management Information Systems, Operations Management +12

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