Anthony Gatling

The effect of workplace spirituality on hospitality employee engagement, intention to stay, and service delivery

John Milliman, Anthony Gatling, Jungsun Kim · Journal of Hospitality and Tourism Management · 2018 · 235 citations

Employee Attitude, Service Delivery, Management +10

The Impact of Supervisory Support on Organizational Commitment, Career Satisfaction, and Turnover Intention for Hospitality Frontline Employees

Hee Jung Kang, Anthony Gatling, Jungsun Kim · Journal of Human Resources in Hospitality & Tourism · 2014 · 202 citations

Employee Involvement, Hospitality Human Resources, Supervisory Support +14

The relationship between workplace spirituality and hospitality supervisors’ work attitudes

Anthony Gatling, Jungsun Kim, John Milliman · International Journal of Contemporary Hospitality Management · 2016 · 108 citations

Customer Satisfaction, Workplace Psychology, Hospitality +23

The effects of leadership satisfaction on employee engagement, loyalty, and retention in the hospitality industry

Laura A. Book, Anthony Gatling, Jungsun Kim · Journal of Human Resources in Hospitality & Tourism · 2019 · 97 citations

Customer Satisfaction, Leadership Satisfaction, Hospitality +17

A model of hospitality leadership competency for frontline and director-level managers: Which competencies matter more?

Cass Shum, Anthony Gatling, Stowe Shoemaker · International Journal of Hospitality Management · 2018 · 78 citations

Managerial Aspect, Hospitality Leadership Competency, Service Leadership +12