Laura A. Book

Online Traveler Reviews as Social Influence: Price Is No Longer King

Laura A. Book, Sarah Tanford, Rhonda J. V. Montgomery et al. · Journal of Hospitality & Tourism Research · 2015 · 98 citations

Tourist Experience, Behavioral Decision Making, Consumer Study +24

The effects of leadership satisfaction on employee engagement, loyalty, and retention in the hospitality industry

Laura A. Book, Anthony Gatling, Jungsun Kim · Journal of Human Resources in Hospitality & Tourism · 2019 · 97 citations

Customer Satisfaction, Leadership Satisfaction, Hospitality +17

Understanding the Impact of Negative and Positive Traveler Reviews

Laura A. Book, Sarah Tanford, Yang-Su Chen · Journal of Travel Research · 2015 · 84 citations

Customer Satisfaction, Behavioral Decision Making, Consumer Study +20

The influence of hospitality leaders’ relational transparency on followers’ trust and deviance behaviors: Mediating role of behavioral integrity

Anthony Gatling, Cass Shum, Laura A. Book et al. · International Journal of Hospitality Management · 2016 · 72 citations

Relational Transparency, Social Psychology, Management +12

The Effect of Priming and Customer Reviews on Sustainable Travel Behaviors

Eun Joo Kim, Sarah Tanford, Laura A. Book · Journal of Travel Research · 2020 · 41 citations

Customer Satisfaction, Green Marketing, Behavioral Decision Making +22