Concepedia

Cass Shum

CS

25

Publications

1.4K

Citations

17

H-Index

2000

Active since

Affiliations

University of Nevada, Las Vegas(Current)

California State Polytechnic University

Hong Kong University of Science and Technology

Collins College

Nanjing University of Finance and Economics

Cass Shum is an author at University of Nevada, Las Vegas specializing in management, organizational behavior, and business.

Top concepts

ManagementBusinessOrganizational BehaviorHuman ResourcesSocial SciencesOrganizational PsychologyHospitalitySocial PsychologyHospitality ManagementPsychology

Publications per year

2000–2024

25

Publications

25

Nurse management of patients with minor illnesses in general practice: multicentre, randomised controlled trial

Cass Shum · BMJ · 2000 · 290 citations · Full text

Promoting innovation in hospitality companies through human resource management practices

Song Chang, Yaping Gong, Cass Shum · International Journal of Hospitality Management · 2011 · 274 citations

Hospitality Human Resources, Management, Business +8

A Social Information Processing Perspective of Coworker Influence on a Focal Employee

Zhijun Chen, Riki Takeuchi, Cass Shum · Organization Science · 2013 · 149 citations

Social Psychology, Job Performance, Social Influence +25

Robots can’t take my job: antecedents and outcomes of Gen Z employees’ service robot risk awareness

Heyao Yu, Cass Shum, Michelle Alcorn et al. · International Journal of Contemporary Hospitality Management · 2022 · 109 citations

Engineering, Transformational Leadership, Socially Assistive Robot +22

A model of hospitality leadership competency for frontline and director-level managers: Which competencies matter more?

Cass Shum, Anthony Gatling, Stowe Shoemaker · International Journal of Hospitality Management · 2018 · 78 citations

Managerial Aspect, Hospitality Leadership Competency, Service Leadership +12

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