Heyao Yu

Robots can’t take my job: antecedents and outcomes of Gen Z employees’ service robot risk awareness

Heyao Yu, Cass Shum, Michelle Alcorn et al. · International Journal of Contemporary Hospitality Management · 2022 · 109 citations

Engineering, Transformational Leadership, Socially Assistive Robot +22

Consumers' food safety risk perceptions and willingness to pay for fresh-cut produce with lower risk of foodborne illness

Heyao Yu, Jack A. Neal, Sujata A. Sirsat · Food Control · 2017 · 95 citations

Fresh-cut Produce, Foodborne Illness, Agricultural Economics +9

Effectiveness of error management training in the hospitality industry: Impact on perceived fairness and service recovery performance

Sheng Yao, Xingyu Wang, Heyao Yu et al. · International Journal of Hospitality Management · 2019 · 86 citations

Performance Management, Hospitality Human Resources, Customer Satisfaction +10

Food safety and food quality perceptions of farmers’ market consumers in the United States

Heyao Yu, Kristen E. Gibson, Kathleen G. Wright et al. · Food Control · 2017 · 82 citations

Food Marketing, Food Systems, Agricultural Economics +13

Are socially responsible firms in the U.S. tourism and hospitality industry better off during COVID-19?

Jihwan Yeon, Hyoung Ju Song, Heyao Yu et al. · Tourism Management · 2021 · 65 citations · Full text

Tourism Management, Social Impact, Hospitality Marketing +13