Heyao Yu

Robots can’t take my job: antecedents and outcomes of Gen Z employees’ service robot risk awareness

Heyao Yu, Cass Shum, Michelle Alcorn et al. · International Journal of Contemporary Hospitality Management · 2022 · 118 citations

Management, Leadership, Organizational Behavior +7

Consumers' food safety risk perceptions and willingness to pay for fresh-cut produce with lower risk of foodborne illness

Heyao Yu, Jack A. Neal, Sujata A. Sirsat · Food Control · 2017 · 97 citations

Agriculture, Food Science, Food Hygiene +16

Effectiveness of error management training in the hospitality industry: Impact on perceived fairness and service recovery performance

Sheng Yao, Xingyu Wang, Heyao Yu et al. · International Journal of Hospitality Management · 2019 · 91 citations

Management, Hospitality Management, Risk Management +17

Food safety and food quality perceptions of farmers’ market consumers in the United States

Heyao Yu, Kristen E. Gibson, Kathleen G. Wright et al. · Food Control · 2017 · 85 citations

Agriculture, Food Science, Marketing +14

Are socially responsible firms in the U.S. tourism and hospitality industry better off during COVID-19?

Jihwan Yeon, Hyoung Ju Song, Heyao Yu et al. · Tourism Management · 2021 · 70 citations · Full text

Management, Hospitality Management, Tourism Management +12