Concepedia
Statistics
Publications
9
Citations
228
H-Index
Active since
2010
Affiliations
Eastern Kentucky University(Current)
University of Wisconsin–Whitewater
Weiling Zhuang is an author at Eastern Kentucky University specializing in business, marketing, and customer satisfaction.
Publications per year
2010–2021
Managing service recovery experience: Effects of the forgiveness for older consumers
Barry J. Babin, Weiling Zhuang, Adilson Borges · Journal of Retailing and Consumer Services · 2020 · 91 citations
Business, Marketing, Marketing Management +13
Facilitate active learning: The role of perceived benefits of using technology
Weiling Zhuang, Qian Xiao · Journal of Education for Business · 2018 · 26 citations
Education, Educational Psychology, Educational Technology +13
An empirical analysis of self-service technologies: mediating role ofcustomer powerlessness
Zhongpeng Cao, Qian Xiao, Weiling Zhuang et al. · Journal of Services Marketing · 2021 · 24 citations
Business, Marketing, Social Psychology +16
Paradoxes of social networking sites: an empirical analysis
Weiling Zhuang, Maxwell K. Hsu, Kristen L. Brewer et al. · Management Research Review · 2012 · 19 citations
Business, Information Systems, Management Information Systems +12
Studying Abroad: Understanding the Relationships Among Beliefs, Perceived Value, and Behavioral Intentions
Weiling Zhuang, Kristen A. King, Lana Carnes · Journal of Teaching in International Business · 2015 · 17 citations
Business, Marketing, Marketing Management +9
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