Concepedia

Andrew Lockwood

AL

Statistics

Publications

48

Citations

2.2K

H-Index

27

Active since

1989

Affiliations

University of Surrey(Current)

Andrew Lockwood is an author at University of Surrey specializing in business, management, and tourism.

Top concepts

BusinessTourismManagementHospitality ManagementHospitalityHospitality IndustryMarketingCustomer SatisfactionHospitality MarketingOrganizational Behavior

Publications per year

1989–2019

48

Publications

48

Progress in Tourism, Recreation and Hospitality Management, Vol. 4

Rudi Hartmann, Cyrus Cooper, Andrew Lockwood · Economic Geography · 1994 · 234 citations

Tourism Management, Tourism Performance, Tourism Supply +18

ICT Paradox Lost? A Stepwise DEA Methodology to Evaluate Technology Investments in Tourism Settings

David Airey, Peter Jones, Andrew Lockwood · Journal of Travel Research · 2004 · 114 citations

International Tourism, Business Intelligence, Ict Productivity +20

Productivity in hotels: a stepwise data envelopment analysis of hotels' rooms division processes

Peter Jones, Andrew Lockwood, David Airey · Service Industries Journal · 2005 · 100 citations

Total Quality Management, Customer Satisfaction, Resource Productivity +22

Using Service Incidents to Identify Quality Improvement Points

Andrew Lockwood · International Journal of Contemporary Hospitality Management · 1994 · 91 citations

Reliability, Customer Satisfaction, Total Quality Management +15

Understanding the challenges of implementing best practices in hospitality and tourism SMEs

Li‐Jen Jessica Hwang, Andrew Lockwood · Benchmarking An International Journal · 2006 · 91 citations

Customer Satisfaction, Tourism Management, Tourism Performance +17

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