Lin Sun

E-service quality on live streaming platforms: swift guanxi perspective

Min Zhang, Lin Sun, Fang Qin et al. · Journal of Services Marketing · 2020 · 186 citations

Engineering, Digital Marketing, Consumer Research +27

Integrated store service quality measurement scale in omni-channel retailing

Min Zhang, Yiwei Li, Lin Sun et al. · International Journal of Retail & Distribution Management · 2022 · 53 citations

Purpose Brick-and-mortar Store, Customer Satisfaction, Customer Experience +12

How Workplace Social Capital Affects Turnover Intention: The Mediating Role of Job Satisfaction and Burnout

Huan Zhang, Lin Sun, Qiujie Zhang · International Journal of Environmental Research and Public Health · 2022 · 43 citations · Full text

Using neutral sentiment reviews to improve customer requirement identification and product design strategies

Min Zhang, Lin Sun, G. Alan Wang et al. · International Journal of Production Economics · 2022 · 42 citations

Marketing Analytics, Customer Satisfaction, Customer Experience +11

Non-fragile dissipative state estimation for semi-Markov jump inertial neural networks with reaction-diffusion

Lin Sun, Lei Su, Jing Wang · Applied Mathematics and Computation · 2021 · 39 citations

State Estimation, Engineering, Stochastic Hybrid System +1