Stephen Chi‐Tsun Huang

Customer citizenship behavior on social networking sites

Shih-Hao Wu, Stephen Chi‐Tsun Huang, Ching-Yi Daphne Tsai et al. · Internet Research · 2017 · 69 citations

Customer Satisfaction, Consumer Research, Social Influence +17

Domestic Technology Adoption: Comparison of Innovation Adoption Models and Moderators

Nai‐Hua Chen, Stephen Chi‐Tsun Huang · Human Factors and Ergonomics in Manufacturing & Service Industries · 2015 · 47 citations

Innovation Adoption, Behavioral Decision Making, Digital Marketing +24

From mandatory to voluntary: consumer cooperation and citizenship behaviour

Ching-Yi Daphne Tsai, Shih-Hao Wu, Stephen Chi‐Tsun Huang · Service Industries Journal · 2017 · 41 citations

Customer Satisfaction, Consumer Cooperation, Consumer Motivation +21

Market segmentation, service quality, and overall satisfaction: self-organizing map and structural equation modeling methods

Nai‐Hua Chen, Stephen Chi‐Tsun Huang, Shih‐Tung Shu et al. · Quality & Quantity · 2011 · 23 citations

Total Quality Management, Customer Satisfaction, Service Quality +10

Restaurant Service Failure Recoveries: Role Expectations in a Chinese Cultural Setting

Clyde A. Warden, Stephen Chi‐Tsun Huang, Judy F. Chen · Journal of Hospitality & Leisure Marketing · 2008 · 20 citations

Service Provider, Customer Satisfaction, Human Intervention +21