Olgun Kitapçı

The Impact of Service Quality Dimensions on Patient Satisfaction, Repurchase Intentions and Word-of-Mouth Communication in the Public Healthcare Industry

Olgun Kitapçı, Ceylan Akdogan, İ̇brahim Taylan Dörtyol · Procedia - Social and Behavioral Sciences · 2014 · 313 citations · Full text

Customer Experience, Customer Satisfaction, Quality Of Life +20

The effect of specific discount pattern in terms of price promotions on perceived price attractiveness and purchase intention: An experimental research

Naci Büyükdağ, Ayşe Nur Soysal, Olgun Kitapçı · Journal of Retailing and Consumer Services · 2020 · 103 citations

Behavioral Sciences, Behavioral Decision Making, Perceived Price Attractiveness +13

How do international tourists perceive hotel quality?

İ̇brahim Taylan Dörtyol, İnci Varinli, Olgun Kitapçı · International Journal of Contemporary Hospitality Management · 2014 · 93 citations

Customer Satisfaction, Tourism Management, Tourism Performance +16

The paths from service quality dimensions to customer loyalty

Olgun Kitapçı, İ̇brahim Taylan Dörtyol, Zührem YAMAN et al. · Management Research Review · 2013 · 80 citations

Total Quality Management, Customer Satisfaction, Customer Experience +15

Antecedents of consumer-brand identification in terms of belonging brands

Naci Büyükdağ, Olgun Kitapçı · Journal of Retailing and Consumer Services · 2020 · 72 citations

Marketing, Brand Perception, Management +5