Concepedia

İ̇brahim Taylan Dörtyol

İT

6

Publications

545

Citations

6

H-Index

2009

Active since

Affiliations

Akdeniz University(Current)

Sivas Cumhuriyet Üniversitesi

İ̇brahim Taylan Dörtyol is an author at Akdeniz University specializing in business, management, and marketing.

Top concepts

BusinessMarketingManagementService QualityConsumer ResearchCustomer SatisfactionHospitality MarketingConsumer BehaviorPurchase IntentionBrand Management

Publications per year

2009–2020

6

Publications

6

The Impact of Service Quality Dimensions on Patient Satisfaction, Repurchase Intentions and Word-of-Mouth Communication in the Public Healthcare Industry

Olgun Kitapçı, Ceylan Akdogan, İ̇brahim Taylan Dörtyol · Procedia - Social and Behavioral Sciences · 2014 · 313 citations · Full text

Customer Experience, Customer Satisfaction, Quality Of Life +20

How do international tourists perceive hotel quality?

İ̇brahim Taylan Dörtyol, İnci Varinli, Olgun Kitapçı · International Journal of Contemporary Hospitality Management · 2014 · 93 citations

Customer Satisfaction, Tourism Management, Tourism Performance +16

The paths from service quality dimensions to customer loyalty

Olgun Kitapçı, İ̇brahim Taylan Dörtyol, Zührem YAMAN et al. · Management Research Review · 2013 · 80 citations

Total Quality Management, Customer Satisfaction, Customer Experience +15

The differences in customer complaint behaviour between loyal customers and first comers in the retail banking industry

Olgun Kitapçı, İ̇brahim Taylan Dörtyol · Management Research News · 2009 · 27 citations

Customer Experience, Customer Satisfaction, Consumer Decision Making +14

The Usage of Geographical Information Systems (GIS) in the Marketing Decision Making Process: A Case Study for Determining Supermarket Locations

Olgun Kitapçı, İ̇brahim Taylan Dörtyol · Procedia - Social and Behavioral Sciences · 2014 · 22 citations · Full text

Marketing Analytics, Consumption Maps, Geographic Information Systems +15

Rows per page

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