Concepedia

Jian Mou

JM

70

Publications

4.7K

Citations

35

H-Index

1992

Active since

Affiliations

Pusan National University(Current)

University of the Witwatersrand

Huaqiao University

Nanjing University of Aeronautics and Astronautics

Renmin University of China

Jian Mou is an author at Pusan National University specializing in management, marketing, and consumer research.

ORCID

Top concepts

Publications per year

1992–2024

70

Publications

70

Artificial intelligence innovation in education: A twenty-year data-driven historical analysis

Chong Guan, Jian Mou, Zhiying Jiang · International Journal of Innovation Studies · 2020 · 519 citations · Full text

Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms

Xusen Cheng, Zhang Xiao-ping, Jason Cohen et al. · Information Processing & Management · 2022 · 390 citations

, , +18

Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention

Meng­meng Song, Xinyu Xing, Yucong Duan et al. · Journal of Retailing and Consumer Services · 2022 · 289 citations

, , +13

Exploring consumers' response to text-based chatbots in e-commerce: the moderating role of task complexity and chatbot disclosure

Xusen Cheng, Ying Bao, Alex Zarifis et al. · Internet Research · 2021 · 235 citations · Full text

Understanding trust and perceived usefulness in the consumer acceptance of an e-service: a longitudinal investigation

Jian Mou, Donghee Shin, Jason Cohen · Behaviour and Information Technology · 2016 · 200 citations

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