Yucong Duan

Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention

Meng­meng Song, Xinyu Xing, Yucong Duan et al. · Journal of Retailing and Consumer Services · 2022 · 289 citations

Customer Satisfaction, Communication Quality, Business Intelligence +13

Everything as a Service (XaaS) on the Cloud: Origins, Current and Future Trends

Yucong Duan, Guohua Fu, Nianjun Zhou et al. · 2015 · 186 citations

A A Service, Engineering, Information Security +17

The Cloud-edge-based Dynamic Reconfiguration to Service Workflow for Mobile Ecommerce Environments

Honghao Gao, Wanqiu Huang, Yucong Duan · ACM Transactions on Internet Technology · 2021 · 130 citations

Provisioning (Technology), Engineering, Cloud Computing Architecture +19

HPSLPred: An Ensemble Multi‐Label Classifier for Human Protein Subcellular Location Prediction with Imbalanced Source

Shixiang Wan, Yucong Duan, Quan Zou · PROTEOMICS · 2017 · 125 citations

Multiple Instance Learning, Engineering, Machine Learning +21

Transformation-based processing of typed resources for multimedia sources in the IoT environment

Honghao Gao, Yucong Duan, Lixu Shao et al. · Wireless Networks · 2019 · 112 citations

Engineering, Multimedia Sources, Multimedia Network +11