Concepedia

Paul Dion

PD

28

Publications

2.1K

Citations

22

H-Index

1987

Active since

Affiliations

Susquehanna University(Current)

Nova Southeastern University

University of Kassel

Cleveland State University

Bryant University

Paul Dion is an author at Susquehanna University specializing in business, management, and marketing.

Top concepts

BusinessManagementMarketingCustomer SatisfactionConsumer ResearchSupply Chain ManagementSupply ChainBrand ManagementBusiness StrategyConsumer Behavior

Publications per year

1987–2023

28

Publications

28

Satisfaction, quality and value and effects on repurchase and positive word‐of‐mouth behavioral intentions in a B2B services context

Lori K. Molinari, Russell Abratt, Paul Dion · Journal of Services Marketing · 2008 · 279 citations

Customer Experience, Customer Satisfaction, Consumer Research +18

Customer value, overall satisfaction, end-user loyalty, and market performance in detail intensive industries

Joseph M. Spiteri, Paul Dion · Industrial Marketing Management · 2004 · 260 citations

Total Quality Management, Customer Satisfaction, Service Quality +9

The Determinants of Commitment in the Distributor–Manufacturer Relationship

Lester E. Goodman, Paul Dion · Industrial Marketing Management · 2001 · 221 citations

Supplier Relationship, Business, Business Strategy +5

Validating the search, experience, and credence product classification framework

Tülay Girard, Paul Dion · Journal of Business Research · 2009 · 201 citations

Classification Method, Engineering, Information Retrieval +10

A cross‐cultural examination of relationship strength in B2B services

James Barry, Paul Dion, William P. Johnson · Journal of Services Marketing · 2008 · 190 citations

Customer Satisfaction, International Marketing, Client-supplier Relationships +17

Rows per page

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