Concepedia

Stephen W. Clopton

SW

5

Publications

354

Citations

5

H-Index

1984

Active since

Affiliations

Walker (United States)(Current)

Appalachian State University

Stephen W. Clopton is an author at Walker (United States) specializing in management, marketing, and business.

Top concepts

MarketingManagementBusinessConsumer ResearchConsumer BehaviorCustomer SatisfactionInteractive MarketingConsumer Decision MakingNegotiationIndustrial Organization

Publications per year

1984–2015

5

Publications

5

Seller and Buying Firm Factors Affecting Industrial Buyers’ Negotiation Behavior and Outcomes

Stephen W. Clopton · Journal of Marketing Research · 1984 · 167 citations

Negotiation, Firm Monitoring, Consumer Decision Making +14

Seller and Buying Firm Factors Affecting Industrial Buyers' Negotiation Behavior and Outcomes

Stephen W. Clopton · Journal of Marketing Research · 1984 · 74 citations

Negotiation, Negotiation Behavior, Consumer Decision Making +7

Salesperson characteristics affecting consumer complaint responses

Stephen W. Clopton, James E. Stoddard, Jennifer W. Clay · Journal of Consumer Behaviour · 2001 · 61 citations

Customer Experience, Customer Satisfaction, Consumer Uncertainty +21

Patterns of Information Source Use Across Industrial Purchase Situations*

Michele D. Bunn, Stephen W. Clopton · Decision Sciences · 1993 · 34 citations

Marketing Analytics, Customer Satisfaction, Online Customer Behavior +15

Exploring the differences between new and repeat visitors to North Carolina wineries: implications for winery marketing strategy development

James E. Stoddard, Stephen W. Clopton · Journal of Wine Research · 2015 · 18 citations

Customer Satisfaction, Tourism Management, North Carolina Wineries +15

Rows per page

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