Concepedia

Jennifer W. Clay

JW

1

Publications

61

Citations

1

H-Index

2001

Active since

Affiliations

Walker (United States)(Current)

Jennifer W. Clay is an author at Walker (United States) specializing in customer satisfaction, behavioral sciences, and interactive marketing.

Top concepts

MarketingManagementCommunicationBrand ManagementConsumer BehaviorConsumer ResearchBehavioral SciencePurchase IntentionConsumer PerceptionConsumer Preferences

Publications per year

2001–2001

1

Publications

1

Salesperson characteristics affecting consumer complaint responses

Stephen W. Clopton, James E. Stoddard, Jennifer W. Clay · Journal of Consumer Behaviour · 2001 · 61 citations

Customer Experience, Customer Satisfaction, Consumer Uncertainty +21

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