Concepedia

Bo Youn Lee

BY

Statistics

Publications

4

Citations

149

H-Index

4

Active since

2016

Affiliations

Cheju Halla University(Current)

Yonsei University

Bo Youn Lee is an author at Cheju Halla University specializing in customer satisfaction, business, and hospitality management.

Top concepts

BusinessCustomer SatisfactionMarketingManagementHospitality MarketingHospitality ManagementTourismMotivationPsychologyHospitality

Publications per year

2016–2022

4

Publications

4

The role of customer delight and customer equity for loyalty in upscale hotels

Bo Youn Lee, So Young Park · Journal of Hospitality and Tourism Management · 2019 · 75 citations

Customer Experience, Customer Satisfaction, Service Quality +11

Self-service technologies (SSTs) in airline services: multimediating effects of flow experience and SST evaluation

Hye Young Moon, Bo Youn Lee · International Journal of Contemporary Hospitality Management · 2022 · 38 citations

Customer Satisfaction, Flow Experience, Digital Marketing +32

Influential factors for successful knowledge transfer in restaurant franchises

Hyeyoung Moon, Sunny Ham, Seungchul Kim et al. · Journal of Hospitality and Tourism Management · 2020 · 19 citations

Customer Satisfaction, Knowledge Transfer, Knowledge Sharing +5

Service failure of intermediary service: impact of ambiguous locus of control

Bo Youn Lee, David A. Cranage · Journal of Travel & Tourism Marketing · 2016 · 17 citations

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