Kate L. Daunt - Concepedia

Author

Kate L. Daunt

Cardiff University ORCID

Also Known As

Daunt, Kate, Kate Daunt, Kate L. Daunt, Kate L. Daunt (née Reynolds), Reynolds, Kate

Publications

Citations

H-Index

102

Concepts

All Affiliations

Cardiff University University of Warwick Queensland University of Technology Lancaster University

About

Kate L. Daunt is an author at Cardiff University specializing in marketing, management, and consumer research.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Management	14	15	1.3K
2	Business	9	9	1.1K
3	Arts	4	4	187
4	Social Sciences	4	4	110
5	Behavioral Sciences	4	4	262

Kate L. Daunt

Publications

1.9K

Citations

H-Index

Page 1

	Year	Citations
Value Co-Creation through Patient Engagement in Health Care: A micro-level approach and research agenda Wendy Hardyman, Kate L. Daunt, Martin Kitchener Public Management Review	2014	295
Customers behaving badly: a state of the art review, research agenda and implications for practitioners Stephen J. Grove, Lloyd C. Harris, Dominique A. Keeffe, Journal of Services Marketing Customer ExperienceCustomer SatisfactionArt ReviewConsumer ResearchService Dynamics	2010	280
Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style Achilleas Boukis, Christos Koritos, Kate L. Daunt, Tourism Management Employee InvolvementCustomer SatisfactionCustomer IncivilityEmployee AttitudeOrganizational Communication	2019	184
Exploring the forms of dysfunctional customer behaviour: A study of differences in servicescape and customer disaffection with service Kate L. Daunt, Lloyd C. Harris Journal of Marketing Management	2011	144
Consumer showrooming: Value co-destruction Kate L. Daunt, Lloyd C. Harris Journal of Retailing and Consumer Services Consumer Decision MakingManagementConsumer ResearchBusinessConsumerism	2017	141
Managing customer misbehavior: challenges and strategies Lloyd C. Harris, Kate L. Daunt Journal of Services Marketing Customer ExperienceCustomer SatisfactionServices ManagementConsumer ResearchSelective Recruitment	2013	135
Customers acting badly: Evidence from the hospitality industry Kate L. Daunt, Lloyd C. Harris Journal of Business Research Customer SatisfactionService ResearchHospitality MarketingBusinessConsumer Research	2010	116
Motives of dysfunctional customer behavior: an empirical study Kate L. Daunt, Lloyd C. Harris Journal of Services Marketing Customer ExperienceCustomer SatisfactionConsumer MotivationConsumer ResearchOrganizational Behavior	2012	102
Social media influencers and transgressive celebrity endorsement in consumption community contexts Hayley Cocker, Rebecca Mardon, Kate L. Daunt European Journal of Marketing Digital MarketingSocial MarketingConsumer ResearchSocial InfluenceInfluencer Studies	2021	85
Deviant customer behaviour: A study of techniques of neutralisation Lloyd C. Harris, Kate L. Daunt Journal of Marketing Management Customer ExperienceCustomer SatisfactionConsumer StudyConsumer ResearchConsumer Fraud	2010	84

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