Concepedia

Kate L. Daunt

KL

22

Publications

1.9K

Citations

19

H-Index

2010

Active since

Affiliations

Cardiff University(Current)

University of Warwick

Queensland University of Technology

Lancaster University

Kate L. Daunt is an author at Cardiff University specializing in marketing, management, and consumer research.

Top concepts

MarketingManagementConsumer ResearchConsumer BehaviorBusinessCustomer SatisfactionInteractive MarketingSocial MediaArtsCommunication

Publications per year

2010–2023

22

Publications

22

Value Co-Creation through Patient Engagement in Health Care: A micro-level approach and research agenda

Wendy Hardyman, Kate L. Daunt, Martin Kitchener · Public Management Review · 2014 · 295 citations

Customers behaving badly: a state of the art review, research agenda and implications for practitioners

Stephen J. Grove, Lloyd C. Harris, Dominique A. Keeffe et al. · Journal of Services Marketing · 2010 · 280 citations

Customer Experience, Customer Satisfaction, Art Review +16

Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style

Achilleas Boukis, Christos Koritos, Kate L. Daunt et al. · Tourism Management · 2019 · 184 citations · Full text

Employee Involvement, Customer Satisfaction, Customer Incivility +10

Exploring the forms of dysfunctional customer behaviour: A study of differences in servicescape and customer disaffection with service

Kate L. Daunt, Lloyd C. Harris · Journal of Marketing Management · 2011 · 144 citations

Consumer showrooming: Value co-destruction

Kate L. Daunt, Lloyd C. Harris · Journal of Retailing and Consumer Services · 2017 · 141 citations · Full text

Consumer Decision Making, Management, Consumer Research +7

Rows per page

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