Concepedia
Statistics
Publications
27
Citations
935
H-Index
17
Active since
2014
Affiliations
Hong Kong Polytechnic University(Current)
Pennsylvania State University
University of Houston
Kyung Hee University
Catholic University of Korea
YooHee Hwang is an author at Hong Kong Polytechnic University specializing in consumer research, management, and marketing.
Top concepts
MarketingManagementConsumer ResearchBusinessCustomer SatisfactionConsumer BehaviorSocial InfluenceTourismHospitality MarketingConsumer Decision Making
Publications per year
2014–2023
The Influence of Tourist Experience on Perceived Value and Satisfaction with Temple Stays: The Experience Economy Theory
Hak Jun Song, Choong‐Ki Lee, Jin Ah Park et al. · Journal of Travel & Tourism Marketing · 2014 · 271 citations
Customer Satisfaction, Culture, Quality Of Life +13
So private, yet so public: The impact of spatial distance, other diners, and power on solo dining experiences
YooHee Hwang, Joongwon Shin, Anna S. Mattila · Journal of Business Research · 2018 · 54 citations
Community Engagement, Social Impact, Consumer Research +6
When Robot (Vs. Human) Employees Say “Sorry” Following Service Failure
Xingyu Wang, YooHee Hwang, Priyanko Guchait · International Journal of Hospitality & Tourism Administration · 2021 · 48 citations
Effects of Perceived Corporate Social Responsibility (CSR) Performance on Hotel Employees’ Behavior
Antony King Fung Wong, Seongseop Kim, YooHee Hwang · International Journal of Hospitality & Tourism Administration · 2021 · 47 citations · Full text
Customer Satisfaction, Education, Hospitality +18
Is It My Luck or Loyalty? The Role of Culture on Customer Preferences for Loyalty Reward Types
YooHee Hwang, Anna S. Mattila · Journal of Travel Research · 2017 · 45 citations
Customer Experience, Customer Satisfaction, Behavioral Decision Making +19
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