Concepedia
Statistics
Publications
11
Citations
585
H-Index
10
Active since
2004
Affiliations
Widener University(Current)
Temple University
University of Nevada, Las Vegas
Colorado Mesa University
Hong Kong Polytechnic University
Shiang‐Lih Chen McCain is an author at Widener University specializing in management, customer satisfaction, and casino management.
Publications per year
2004–2023
Transitioning loyalty programs
John T. Bowen, Shiang‐Lih Chen McCain · International Journal of Contemporary Hospitality Management · 2015 · 148 citations
Business, Hospitality Management, Marketing +15
Service quality gap analysis toward customer loyalty: practical guidelines for casino hotels
Shiang‐Lih Chen McCain, SooCheong Jang, Clark Hu · International Journal of Hospitality Management · 2005 · 121 citations
Management, Hospitality Management, Marketing +17
Organizational justice, employees' ethical behavior, and job satisfaction in the casino industry
Shiang‐Lih Chen McCain, Henry Tsai, Nicholas Bellino · International Journal of Contemporary Hospitality Management · 2010 · 95 citations
Management, Human Resource Management, Organizational Behavior +15
Forecasting in Short-Term Planning and Management for a Casino Buffet Restaurant
Clark Hu, Ming Chen, Shiang‐Lih Chen McCain · Journal of Travel & Tourism Marketing · 2004 · 81 citations
Management, Hospitality Management, Demand Forecasting +14
An analysis of a third-party food delivery app during the COVID-19 pandemic
Shiang‐Lih Chen McCain, Jeffrey C. Lolli, Li-Chun Lin · British Food Journal · 2021 · 46 citations
Business, Marketing, Marketing Management +17
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