Jodie L. Ferguson

Customer response to dissatisfaction: A synthesis of literature and conceptual framework

Jodie L. Ferguson, Wesley J. Johnston · Industrial Marketing Management · 2010 · 104 citations

Customer Experience, Customer Satisfaction, Service Quality +9

Procedural and Distributive Fairness: Determinants of Overall Price Fairness

Jodie L. Ferguson, Pam Scholder Ellen, William O. Bearden · Journal of Business Ethics · 2013 · 84 citations

Economics, Fair Resource Allocation, Fair Division +2

Implementing price increases in turbulent economies: Pricing approaches for reducing perceptions of price unfairness

Jodie L. Ferguson · Journal of Business Research · 2013 · 76 citations

Economics, Dynamic Pricing, Pricing Policy +12

Transparency in pricing and its effect on perceived price fairness

Jodie L. Ferguson, Pam Scholder Ellen · Journal of Product & Brand Management · 2013 · 59 citations

Consumer Uncertainty, Behavioral Decision Making, Consumer Research +19

Mature consumers' selection of apparel and footwear brands and department stores

George P. Moschis, Jodie L. Ferguson, Meng Zhu · International Journal of Retail & Distribution Management · 2011 · 58 citations

Consumer Uncertainty, Consumer Study, Mature Consumers +18