J. Barry Howcroft

Customer Satisfaction in Retail Banking

J. Barry Howcroft · Service Industries Journal · 1991 · 78 citations

Business, Marketing, Marketing Management +13

Branch Networks and Alternative Distribution Channels:Threats and Opportunities

J. Barry Howcroft · International Journal of Bank Marketing · 1993 · 32 citations

Management, Strategic Management, Bank Regulation +10

Evolution of the Payment Systems of London Clearing Banks

J. Barry Howcroft, John Lavis · Service Industries Journal · 1987 · 26 citations

Business, Finance, Information Systems +17

Image in Retail Banking

J. Barry Howcroft, John Lavis · International Journal of Bank Marketing · 1986 · 20 citations

Business, Marketing, Marketing Management +14

A practical approach to maximizing customer retention in the credit card industry

Robert T. Hamilton, J. Barry Howcroft · Journal of Marketing Management · 1995 · 19 citations

Business, Marketing, Marketing Management +17